En
Es
Hotbot.ai implementation case on the example of the Radisson brand hotel chain
Radisson Hotel Group
Hotbot.ai implementation case on the example
of the Radisson Blu Zavidovo
of the Radisson Blu Zavidovo
stars
5
2
bars
7
conference halls
3
restaurants
39
2
rooms
center
SPA
Goals
In July 2020, due to pandemic restrictions, it was decided to introduce a system for ordering contactless room service, breakfast and other additional hotel services.
Solutions
A new service was implemented that offered our guests transfers to the hotel, room service and spa bookings.
Results
by promoting sales of additional services in the online storefront
Increased
hotel profits
hotel profits
Reduced the number of contacts between guests
and hotel staff
and hotel staff
by moving all services online
Introduced smart messaging to guests before check-in, during stay and after check-out
by integrating the service with PMS
Received an alternative to payments in cash and by bank card through the terminal
Increased
guest awareness
guest awareness
by introducing smart mailouts
with the option of receiving payments through the service
"Thanks to Hotbot.ai, our guests can now get any service, from breakfast to event tickets, online"
General Manager Radisson Blu Zavidovo
who use the Hotbot.ai service to increase sales of additional services around the world.
Join more than 250 hotels
©Hotbot.ai™ All right reserved.
subscribe to our newsletter
DATA PROCESSING
SUPPORT
