Radisson Hotel Group
Hotbot.ai implementation case on the example of the Radisson brand hotel chain
View the hotel's online menu
Radisson Blu
Olympiyskiy Hotel
View the hotel's online menu
Radisson Blu Hotel
Sheremetyevo Airport
Radisson Blu Hotel
Rostov-On-Don
View the hotel's online menu
View the hotel's online menu
Radisson Resort
Zavidovo
Hotbot.ai implementation case on the example
of the Radisson Blu Zavidovo
rooms
2
39
SPA
center
restaurants
3
bars
2
conference halls
7
5
stars
In July 2020, due to pandemic restrictions, it was decided to introduce a system for ordering contactless room service, breakfast and other additional hotel services.


Goals
A new service was implemented that offered our guests transfers to the hotel, room service and spa bookings.
Solutions
Results
with the option of receiving payments through the service
Received an alternative to payments in cash and by bank card through the terminal
Increased
hotel profits
by promoting sales of additional services in the online storefront
by introducing smart mailouts
Increased
guest awareness
by moving all services online
Reduced the number of contacts between guests
and hotel staff
by integrating the service with PMS
Introduced smart messaging to guests before check-in, during stay and after check-out
General Manager Radisson Blu Zavidovo
"Thanks to Hotbot.ai, our guests can now get any service, from breakfast to event tickets, online"
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