Service for selling hotel services online
Hotbot.ai helps the hotel sell additional services online, send proactive emails before, during, and after guest stay, automate and improve responses to guests' questions.
Over 200 hotels are successfully selling their services online with Hotbot.ai
Best IT-solution according to PIR AWARDS 2019
Reviews and success cases
Hotbot.ai is the only startup I pay money to!
After replacing printed guest room folders in rooms with Hotbot.ai, we doubled sales of additional services.
Thanks to Hotbot.ai, our guests can buy any of our services online, from breakfast to event tickets.
We have almost doubled the sales of hotel services with the help of Hotbot.ai. In case we have any questions, support resolves them quickly.
Hotbot.ai is a service for selling hotel services online and a chatbot that is able to answer most of your guests' questions. We utilize all the points of communication with the guest in order to effectively promote and sell your additional services.
Sell any hotel services online
It's as simple as it can be! Guests order any service or product and pay for it online. We send an invoice to the guest and notifications about the new order to your employees. The service is web-based and available in any browser: no need to download any application or print the guest room folders.
Try it
Try it
Apple Pay
G pay
Visa
MasterCard,
Maestro
Maestro
- By clicking the button in email letters, which we automatically send to the guest before, during, and after the stay. We receive this data from the PMS system. All emails are sent on behalf of and under the brand of your hotel.
- Via chat and widget on your website.
- Automatically, when connected to the hotel Wi-Fi network.
- Upon check-in, once the reception staff informs the guest about the possibility of ordering services online using the link in the room.
- By scanning the QR code placed on the bedside table of their room in place of the guest room folder. We will provide templates of those with a beautiful design.
The chatbot will help with frequently asked questions
The chatbot will answer 80% of the guests' questions about your hotel or connect your employee to the conversation. If you are using the Travelline booking engine, the service will instantly show available rooms upon booking request.
- Website chat
- Facebook Messenger
- Telegram
- Viber
- Instagram (2021)
Send smart emails
Based on the data received from the PMS, we send proactive and personalized newsletters to your guests with relevant offers or important information at a selected time before, during, and after the guest's stay.
Try it
Try it
- Opera
- Fidelio
- Logus
- 1C-Hotel
- Shelter
- Clock PMS
- Epitome
- Edelweiss
- AYS
- Bnovo (2021)
Manage orders, content, receive reports
Concerning your and your employees' time and comfort, we have developed an easy to work with admin panel where you can set up notifications of new orders and requests for employees, customize any content, receive automatic reports, monitor employees KPIs and additional services sales channels.
- TeamJet
- Hkeeper
- HotelKit (available in Spring 2021)
Pricing
FAQ
- You sign the contract and pay the invoice for the first month.
- You gather the content, set and customize the widget, chatbot templates, and proactive email letters. Or you can consign this process to our experts at an additional cost.
- Your IT specialist sets up the PMS integration. We provide a comprehensive tutorial. Our support is at your service if something is not working out.
- You place a QR code in every room of the hotel. We'll provide nicely designed templates.
- You add one phrase to the script of the reception staff: "To order services or contact the reception, please scan the QR code at our counter or in your room."
- Your IT specialist sets up a redirect to Hotbot.ai widget once the guest connects to Wi-Fi.
- Opera
- Fidelio
- Logus
- 1C-Hotel
- Shelter
- Epitome
- AYS
- Clock PMS
- Edelweiss
In 2021, we are planning to complete the integrations with Bnovo, ProHotel, Interhotel.
Hotbot.ai fully complies with GDPR.
1. Complete data route.
Starting from the moment the system is requested from the PMS. PD are sent to our receiving server via SSH using private key encryption, keys and logins are unique for each client. At the SSH server level, disk space is assigned to each client using chroot jail overrides. Next, the download handler loads the necessary PD into ours and deletes the received files.
2. Protocols for data transmission used in cloud systems.
Hotbot.ai works only over protocols that support HTTPS, SSH encryption, others are not used.
3. Storage methods.
PD are stored in a separate segment of the private subnet, without direct access from the Internet.
4. Methods of processing.
PDs are used to personalize work with help and include the following possible steps:
- Sending notifications using the email received from the PMS;
- Checking the fact of the guest's check-in at the hotel, sending reminders and suggestions related to the guest's stay at the hotel, provided that the data contains information about the booking.
5. Methods of protection.
We use several servers, divided into different segments according to the level of protection. There are three segments in total, each with its own separate subnet:
- Public - external traffic segments are not used, they are strictly separated from internal segments of the firewall and traffic routing rules;
- Segment of application servers - it contains all the executed logic;
- Segment of databases of data servers.
The segments are connected to each other through a separate router without access to the Internet and at the router level they are delimited by accessibility among themselves. For example, a bucket does not have a database bucket route, and only has access to the application bucket's load balancers. Access to the site is carried out through a secure tunnel using unique details for each employee with a record in the journal.
1. Complete data route.
Starting from the moment the system is requested from the PMS. PD are sent to our receiving server via SSH using private key encryption, keys and logins are unique for each client. At the SSH server level, disk space is assigned to each client using chroot jail overrides. Next, the download handler loads the necessary PD into ours and deletes the received files.
2. Protocols for data transmission used in cloud systems.
Hotbot.ai works only over protocols that support HTTPS, SSH encryption, others are not used.
3. Storage methods.
PD are stored in a separate segment of the private subnet, without direct access from the Internet.
4. Methods of processing.
PDs are used to personalize work with help and include the following possible steps:
- Sending notifications using the email received from the PMS;
- Checking the fact of the guest's check-in at the hotel, sending reminders and suggestions related to the guest's stay at the hotel, provided that the data contains information about the booking.
5. Methods of protection.
We use several servers, divided into different segments according to the level of protection. There are three segments in total, each with its own separate subnet:
- Public - external traffic segments are not used, they are strictly separated from internal segments of the firewall and traffic routing rules;
- Segment of application servers - it contains all the executed logic;
- Segment of databases of data servers.
The segments are connected to each other through a separate router without access to the Internet and at the router level they are delimited by accessibility among themselves. For example, a bucket does not have a database bucket route, and only has access to the application bucket's load balancers. Access to the site is carried out through a secure tunnel using unique details for each employee with a record in the journal.
- TeamJet
- Hkeeper
In 2021, we are planing to complete the integrations with TNG, HotelKit.
- Chat for your website
- Telegram
- Viber
- Facebook Messenger
- Yandex.Alisa
Our main acquiring bank is Sberbank. All payments go through a secure payment gateway. We accept all types of cards for payment, as well as Apple Pay, Gpay, Samsung Pay.
We also have several backup channels in case Sberbank is out of shape :)
We also have several backup channels in case Sberbank is out of shape :)
Any! Starting from Room service, ending with bicycle rental, barbecue rental and certificates for the New Year holidays.
Employees get notifications with a sound signal in the back office. We also notify them by email and in messengers of their choice.
Employees receive only those notifications for which they are responsible. You can also schedule employees' working hours so that they don't get disturbed on their days off.
If the employee misses the orders, we will notify your manager or other employees. We also track statistics and let you know the amount of loss due to the late order processing.
We will send new orders and guest requests to your operational automation system in case you use any.
Employees receive only those notifications for which they are responsible. You can also schedule employees' working hours so that they don't get disturbed on their days off.
If the employee misses the orders, we will notify your manager or other employees. We also track statistics and let you know the amount of loss due to the late order processing.
We will send new orders and guest requests to your operational automation system in case you use any.
Currently we support 10 languages:
- Russian
- English
- French
- German
- Spanish
- Italian
- Ukrainian
- Chinese
- Korean
- Arabic (including inverted interface)
- Russian
- English
- French
- German
- Spanish
- Italian
- Ukrainian
- Chinese
- Korean
- Arabic (including inverted interface)
Yes, we provide comprehensive statistics for the Hotbot.ai usage and online sales of your services in the back office. You can schedule automatic reports being delivered to your email as often as you need.
If you use Yandex or Google analytics system, we'll be happy to send all the data there.
If you use Yandex or Google analytics system, we'll be happy to send all the data there.
Of course. All the accountants we work with are absolutely delighted :)
Publications
Our partners and integrations
The only desire we have is to help you sell more!
The Hotbot.ai team is always at your online service!
Support
Data processing
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