1. You sign the contract and pay the invoice for the first month.
2. You gather the content, set and customize the widget, chatbot templates, and proactive email letters. Or you can consign this process to our experts at an additional cost.
3. Your IT specialist sets up the PMS integration. We provide a comprehensive tutorial. Our support is at your service if something is not working out.
4. You place a QR code in every room of the hotel. We'll provide nicely designed templates.
5. You add one phrase to the script of the reception staff: "To order services or contact the reception, please scan the QR code at our counter or in your room."
6. Your IT specialist sets up a redirect to Hotbot.ai widget once the guest connects to Wi-Fi.

Usually, the entire process takes up to 2 days. Please allocate the time for the launch.

1. Opera
2. Fidelio
3. Logus
4. 1C-Hotel
5. Shelter
6. Epitome
7. AYS
8. Clock PMS
9. Edelweiss

In 2021, we are planning to complete the integrations with Bnovo, ProHotel, Interhotel.

Hotbot.ai fully complies with GDPR.

1. Complete data route.
Starting from the moment the system is requested from the PMS. PD are sent to our receiving server via SSH using private key encryption, keys and logins are unique for each client. At the SSH server level, disk space is assigned to each client using chroot jail overrides. Next, the download handler loads the necessary PD into ours and deletes the received files.

2. Protocols for data transmission used in cloud systems.
Hotbot.ai works only over protocols that support HTTPS, SSH encryption, others are not used.

3. Storage methods.
PD are stored in a separate segment of the private subnet, without direct access from the Internet.

4. Methods of processing.
PDs are used to personalize work with help and include the following possible steps:
- Sending notifications using the email received from the PMS;
- Checking the fact of the guest's check-in at the hotel, sending reminders and suggestions related to the guest's stay at the hotel, provided that the data contains information about the booking.

5. Methods of protection.
We use several servers, divided into different segments according to the level of protection. There are three segments in total, each with its own separate subnet:
- Public - external traffic segments are not used, they are strictly separated from internal segments of the firewall and traffic routing rules;
- Segment of application servers - it contains all the executed logic;
- Segment of databases of data servers.

The segments are connected to each other through a separate router without access to the Internet and at the router level they are delimited by accessibility among themselves. For example, a bucket does not have a database bucket route, and only has access to the application bucket's load balancers. Access to the site is carried out through a secure tunnel using unique details for each employee with a record in the journal.

1. TeamJet
2. Hkeeper

In 2021, we are planing to complete the integrations with TNG, HotelKit.

1. Chat for your website
2. Telegram
3. WhatsApp
4. Viber
5. Facebook Messenger
6. Yandex.Alisa

In 2021, we are planing to start supporting VK, Instagram, WeChat.

Our main acquiring bank is Sberbank. All payments go through a secure payment gateway. We accept all types of cards for payment, as well as Apple Pay, Gpay, Samsung Pay.

We also have several backup channels in case Sberbank is out of shape :)

Any! Starting from Room service, ending with bicycle rental, barbecue rental and certificates for the New Year holidays.

Employees get notifications with a sound signal in the back office. We also notify them by email and in messengers of their choice.

Employees receive only those notifications for which they are responsible. You can also schedule employees' working hours so that they don't get disturbed on their days off.

If the employee misses the orders, we will notify your manager or other employees. We also track statistics and let you know the amount of loss due to the late order processing.

We will send new orders and guest requests to your operational automation system in case you use any.

Currently we support 10 languages:
- Russian
- English
- French
- German
- Spanish
- Italian
- Ukrainian
- Chinese
- Korean
- Arabic (including inverted interface)

Yes, we provide comprehensive statistics for the Hotbot.ai usage and online sales of your services in the back office. You can schedule automatic reports being delivered to your email as often as you need.

If you use Yandex or Google analytics system, we'll be happy to send all the data there.

Of course. All the accountants we work with are absolutely delighted :)